Refund Policy

This Refund Policy explains how GemZ handles refunds for digital top-up products. 1. Digital products. Top-ups and in-game currency are digital products. Once a top-up has been delivered to your game account, it generally cannot be refunded or reversed. 2. Before delivery. If your order has not yet been delivered, you may request a cancellation and refund. Approved refunds are returned to your original payment method. 3. Eligibility. Refunds are evaluated case by case. We comply with applicable consumer protection law. 4. Non-delivery. If we fail to deliver your order after payment confirmation, you are entitled to a full refund. 5. How to request. Open a support ticket with category "Refund Request" and include your order number. 6. Chargebacks. Initiating fraudulent chargebacks may result in account suspension.