Frequently Asked Questions
How long does delivery take? ▾
Delivery is not instant. After we confirm your payment, our team processes your top-up. Most orders are delivered within the estimated processing time shown on each product.
Will you ask for my game password? ▾
Never. GemZ will never ask for your game password or verification codes. We only need your player ID, server, or similar info required for top-up.
What payment methods do you accept? ▾
We currently support manual payment via Wise, PayPal, and cryptocurrency. Payment is confirmed only after our team verifies it.
Can I get a refund? ▾
If your order hasn't been delivered yet, you can request a cancellation. Once a top-up is delivered, refunds are limited. See our Refund Policy for details.
How do I track my order? ▾
Use the Track Order page with your order number and either your order email or the tracking token from your confirmation link.