Money-Back Guarantee

Our Money-Back Guarantee is our commitment to your peace of mind when ordering through GemZ. 1. What the guarantee covers. If we fail to deliver your paid, confirmed order, you are entitled to a full refund of the amount you paid — no questions asked. 2. Before delivery. If your order has not yet been delivered, you may request a cancellation and refund at any time. Approved refunds are returned to your original payment method. 3. Non-delivery. If we cannot fulfill your order after payment confirmation, you receive a full refund automatically upon request, plus a sincere apology from our team. 4. After delivery. Top-ups and in-game currency are digital products. Once delivered to your game account, a top-up generally cannot be reversed. However, if the delivered quantity is incorrect or the product is not as described, contact us and we will make it right. 5. How to request. Open a support ticket with category "Refund Request" and include your order number. Our team reviews every request promptly. 6. Refund-risk period. Reward points and referral payouts are subject to a configurable refund-risk period to ensure the order is final before benefits are granted. 7. Chargebacks. Please contact us before initiating a chargeback — we are committed to resolving issues directly. Fraudulent chargebacks may result in account suspension. 8. Exclusions. This guarantee does not cover issues caused by incorrect player information you provided, account restrictions imposed by the game publisher, or orders cancelled by you after delivery has already started. Our promise is simple: you pay for a top-up, you receive your top-up — or you get your money back.